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    1. Knowledge Base
    2. Information Technology
    3. Accounts, Access, & Security
    4. Duo
    5. General Information

    General Information

    Articles (10)

    Pinned Article What are the Duo best practices?

    Pinned Article What information is there about the Duo Mobile update required by Feb. 2, 2026?

    Are all University employees and students required to use Duo?

    Do I need to use Duo every time I login?

    How do I use Duo while traveling outside the U.S.?

    Is Duo accessible?

    What is Duo and what is it used for at UNC Charlotte?

    What is Duo restore and how does it work?

    Why is my Duo Mobile app not working on my phone?

    This guide is designed to help resolve the most common issues you might experience on your mobile device that impact your use of the Duo Mobile application for two-factor authentication (MFA).

    Why should I use the Duo Mobile app?

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