What is the set up process for a Dell computer for faculty & staff (starting April 2025)?

Beginning April 2025, the University will manage NEW Windows-based computers, such as newly issued Dell computers, using Windows Azure Cloud Join to provide a more efficient and secure process for managing these university-issued devices.

When you receive the new computer, it will be partially set up. Since the set-up is personalized around your account, you will need to complete the set-up process which usually takes about 25 minutes. Please plan accordingly.

Please follow these steps to complete the Device Setup:

Device Setup

Sign in with your full ninernet@charlotte.edu email at the "Let's set things up for your work or school" screen.
Approve the DUO push
Wait for the "Setting up for work or school" process to complete Device Setup.
This will take about 15 minutes and your computer will reboot during the process.
Sign in after the reboot to continue to Account Setup
Approve the DUO Prompt again
Wait for the "Setting up for work or school" process to finalize your Account Setup
After the Account Setup completes, the system will automatically prompt to begin Windows Hello setup
Restart your computer if this prompt does not appear automatically.
If your device supports Biometrics (face recognition), you will now be prompted to set them up:
NOTE: Not all devices support these options and instead, you will only be able to create a PIN
1. Face Recognition (optional)
Approve the 2-Factor authentication Prompt
1. You will see:
2. Click Continue, verify using Duo.
Set up a PIN for your device.
The PIN must be at least 6 characters and can be a mix of numbers and upper and lowercase letters.
Finally, your device will return you to the desktop