What can the OneIT Walk Up Desk in Atkins Library help with?

Audience/Target Users

  • Students

  • Faculty

  • Staff

What You Need Before You Start

  • Bring your university ID (49er Card) or know your NinerNET credentials.

  • If you need assistance with a specific personal device or laptop, please bring the device with you.

Steps to Complete the Task

Location and Overview

The Service Desk operates a convenient walk-up location in Atkins Library, Room 140C. You can visit this location for in-person technical support with university systems, software, and network connections.

Services Provided (What You Can Get Help With)

You can visit the Walk-Up location for assistance with these common issues:

  • Library loaner laptops: Assistance with getting started or logging in.

  • Networking: Connecting your devices to the campus wireless network or eduroam.

  • Accounts: Resolving issues with your NinerNET account, Duo 2-Factor Authentication, password resets, and account lockouts.

  • Systems: Navigating or troubleshooting campus systems like Canvas, Zoom, and the VPN.

  • Software Access: Accessing core campus applications like G Suite, Microsoft 365, Dropbox, Respondus & Respondus Monitor, Software Center (Windows), Self Service (Mac), and software.charlotte.edu.

  • Software Downloads: Receiving limited support for installing specific academic software applications (such as SPSS and SAS) on your personal computer.

  • Hardware: Logging onto university-owned computers, including library loaner laptops.

Services Not Provided (What You Cannot Get Help With)

The Walk-Up staff cannot assist you with the following items:

  • Hardware repairs or physical hardware problems on personal computers.

  • Virus and malware removal on personal computers.

  • Training or instruction on how to use specialized software.

  • Course-specific questions (please contact your professor).

  • Registration, billing, or transcript issues (please contact the Niner Central / Registrar's Office).

  • Campus printing issues.

Important Notes or Exceptions

  • Best-Effort Support: Depending on your request, staff may provide "best-effort" troubleshooting to help connect your personal devices to a university service.

  • Personal Computer Repairs: For physical hardware repairs and virus removal on your personal computer, please contact the NinerTech Store located in the Popp Martin Student Union. You can learn more on the NinerTech Store Services webpage (please verify this URL when publishing).

Contact Information

 

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