Audience/Target Users
What You Need Before You Start
Steps to Complete the Task
Step-by-Step Instructions: Photo Submission
- Log in to eAccounts using your NinerNET credentials.
- Click on Profile
- Upload a clear, headshot photo meeting Charlotte standards.
- Wait for approval notification from the 49er Card Office before setting up your digital wallet.
Setting Up Your 49er Mobile ID
- Download the eAccounts app from your device's native app store.
- Open the app, search for University of North Carolina at Charlotte, and select it.
- Log in using your NinerNET credentials and complete the required Duo two-factor authentication prompt.Add your credential to your wallet:
- Apple Users: Tap Add to Apple Wallet and follow the prompts for your iPhone and Apple Watch.
- Samsung Users: Ensure NFC is turned ON in settings, set Samsung Wallet as your default payment app, then tap Add to Samsung Wallet in eAccounts.
- Android Users: Ensure NFC is turned ON in settings, set Google Wallet as your default payment app, then tap Add to Google Wallet in eAccounts.
Step-by-Step Instructions: Managing eAccounts & Adding Funds
- To save a new payment method, navigate to eAccounts.
- Log in using your NinerNET credentials.
- Click on Accounts.
- Choose the appropriate account.
- Complete a deposit and select Save Payment Method.
- Once saved, your saved payment option will appear inside the eAccounts mobile app for quick deposits.
Step-by-Step Instructions: Deactivating a 49er Mobile ID
If you temporarily misplace your card or phone:
- Log directly into the desktop eAccounts web portal as soon as possible.
- Locate and click into the Card Management menu.
- Identify the specific lost or stolen hardware device from your registered device list.
- Click on Deactivate Card. The system will instantly block that device's digital token from opening campus doors, spending balances, or using meal plans.
If you are switching to a new phone:
- Access your Apple or Google wallet and select Remove Card
*This Step is required to activate your credential on a new phone*
Step-by-Step Instructions: Reactivating a 49er Mobile ID
If you find your temporarily suspended card or phone:
- Return to the online desktop eAccounts
- Navigate back to the Card Management panel.
- If lost device was found: Locate your recovered device and click on Activate Card. Your digital credentials will sync back to all live campus locks within a few minutes.
If you trying to activate your Mobile ID on a new phone
- Make sure your ID was terminated on your old phone or in your Apple/Google profile
- If new device: as long as the mobile ID was deactivated from the old device, follow the steps above for Setting Up Your 49er Mobile ID
Step-by-Step Instructions: Updating Your Preferred Name
- Update your official preferred name through the Charlotte Banner Self-Service portal.
- Allow up to 24 hours for the system to process.
- Open the eAccounts app, remove your 49er Mobile ID from your wallet, and re-add it to display your updated preferred name.
Important Notes or Exceptions
- You can only maintain your 49er Mobile ID on one active phone at a time. Activating it on a new device will flag your previous profile for automatic removal.
- Do not delete the eAccounts app while your mobile card is active; doing so may disrupt your background credentials at campus access points.
- Physical Card Policy: Requesting a physical card will deactivate your mobile credential.
- Battery Reserve: On Samsung (using Samsung Wallet) and supported iPhone models in Express Mode, credential access remains available up to 5 hours after the battery dies. Android devices require active power with the screen awake.
Contact Information
- Having trouble setting up or using your 49er Mobile ID? Submit a request for help online and a 49er Card specialist will get in touch.
- Resident students may visit the Loan Key Desk if you encounter issues with your 49er ID outside of business hours.