How Do You Resolve REPROS Printing Troubles or Request a Refund?

Audience/Target Users

  • Student

  • Faculty

  • Staff

What You Need Before You Start

  • Your active NinerNet credentials (username and password).

  • Your physical 49er Card or mobileID.

  • Keep any failed or poor-quality printouts, as REPROS may require them to verify and process your refund request.

Steps to Complete the Task

Step-by-Step Instructions

  1. Resolve Physical Printer Issues On-Site:

    • If the printer is out of paper or has a paper jam, notify the Library front/information desk staff immediately so they can restock or clear it.

    • Do not attempt to clear printer jams yourself, as this can damage the hardware. Try sending your document to another nearby REPROS printer instead.

  2. Fix Paper Size Mismatch Issues:

    • If a print job is sent with an incompatible paper size, a red light will flash on the machine.

    • On the printer touchscreen pane, select either to Force print the job manually to a different paper size or Cancel the print job.

    • To avoid this error, ensure your document is formatted using standard US paper sizes before sending:

      • Do Not Use: A3 | Use Instead: Tabloid or Ledger (11" x 17")

      • Do Not Use: A4 | Use Instead: Letter (8.5" x 11") or Legal (8.5" x 14")

  3. Troubleshoot "0 Print Jobs Pending" Errors:

    • If your document does not appear in the queue, press Refresh on the printer screen interface.

    • Verify that you authenticated the print job using your NinerNet credentials (your university email login) rather than the login details of your personal computer or mobile device.

  4. Submit a Refund Request for Failed/Poor Prints:

    • If your print job failed, did not print, or had poor print quality after funds were deducted, you can request a refund. Cash refunds are not permitted; approved balances will be credited back to your 49er Account.

    • Go to the online Printer Refund Portal.

    • Complete and submit the online request form. Please allow up to five (5) business days for processing.

  5. Large File Failures (Library Printers):

    • Save complex Photoshop, CAD, or graphic files as a flattened TIFF or high-quality PDF before sending them to the printer queue.

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Contact Information

For immediate physical printer assistance, please speak with the Library front/information desk. To report recurring or technical hardware issues, submit a ticket using the online REPROS Problem Form

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