How Do I Setup Duo on Multiple Devices for a Generic Gmail Account?

Audience/Target Users

  • Faculty
  • Staff

What You Need Before You Start

  • An approved University generic or departmental Gmail account.
  • Access to the account's primary NinerNET credentials managed via ninernet.charlotte.edu.
  • The physical mobile devices or hardware tokens of all primary staff members who require concurrent deployment access.

Steps to Complete the Task

Step 1: Access Shared Account Controls

  1. Open a completely clean Incognito or Private web browser session.
  2. Navigate directly to the NinerNET management dashboard at ninernet.charlotte.edu.
  3. Enter the unique login credentials belonging to the generic or departmental account profile.
  4. When the system initiates its default authentication sequence, select Other Options to halt the automated alert broadcast.
  5. Choose Manage Devices from the baseline option menu to access the core device environment.

Step 2: Enroll Multiple Co-User Devices

To avoid locking out team members, follow these steps sequentially for each staff device:

  1. Click + Add another device within the generic profile dashboard.
  2. Select Mobile phone and provide the specific cell number of the first co-user.
  3. Instruct that specific user to open the Duo Mobile application directly on their phone.
  4. Generate the environment QR code on your master management screen and have the co-user scan it using the add button (+) inside their application.
  5. Repeat this enrollment sequence step-by-step for all remaining team members who require administrative entry to the shared alias.

Important Notes or Exceptions

  • Password Expiration Constraints: Passwords associated with generic university profiles are strictly governed by institutional policy and will expire automatically every 90 days.
  • Security Exceptions: For security purposes, full-time Charlotte OneIT staff profiles and automated administrative service accounts are explicitly barred from generating self-service bypass validation tokens.

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Contact Information

If your department team encounters a shared account lockout or requires specialized hardware token support, contact the OneIT Service Desk directly at 704-687-5500 or log an official incident through help.charlotte.edu.

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