My Digital 49er ID Isn't Working, but It Worked Before. How Do I Request a New Card via the eAccounts App?

Audience/Target Users

  • Students

  • Faculty

  • Staff

What You Need Before You Start

  • Access to the eAccounts app on your mobile device

  • A submitted ticket with Facilities Information Systems (FIS) regarding your door/building access

Steps to Complete the Task

Step 1: Submit an Access Ticket

Before removing or re-adding your digital card, submit a ticket to the FIS team to rule out permission issues:

  1. Go to the Building/Door Access Request page.

  2. Submit a ticket describing the access issue you are experiencing.

Step 2: Remove and Reinstall Your Digital 49er ID

If the FIS team advises you to obtain a new digital 49er card, reset it using the eAccounts app:

  1. Open the eAccounts app on your device.

  2. Select More Information.

  3. Select Remove Campus ID from Wallet.

  4. Reinstall your card by following the step-by-step setup guide in How do I set up and manage my 49er Mobile ID?

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Contact Information

If you need additional assistance, please contact the Service Desk.

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