Where can I access training materials for Zoom Phone?

We are adopting a softphone-first mindset to maximize Zoom phone capability. Softphone means that you will use a Zoom Phone App on either your computer or mobile device in lieu of a physical desk phone. So, the primary phone service will be through the Zoom app. The following resources are for the softphone or Zoom Phone App.

Zoom Phone support includes access to getting started videos and articles as well as online training for Charlotte faculty and staff.

Getting Started Videos and Articles:

We recommend the following article and short videos to help get you started:

• Getting Started with Zoom Phone (article)
• Initial Zoom Phone Setup (video)
• Call Handling (video)
• Zoom Phone From the Desktop Application (video)
• Test Your Audio Settings (video)
• In-Call Options in the Desktop Application (video)
• Zoom Phone From the Mobile App (video)
• In-Call Options in the Mobile Application (video)

Online On-Demand Training Course:

If you are interested in a more in-depth training, we recommend the following Zoom Phone learning path (approximately 1 hour in length):

• Getting Started with Zoom Phone - use the Enroll button found on this page to enroll using your Charlotte zoom account credentials:
  1. Click Enroll and then Log In
     
     
  2. Select the SSO option
     
  3. Enter charlotte-edu into the domain field
     
  4. Sign in using your NinerNet credentials