Do I need to be logged into the Zoom app to receive phone calls?

Tags zoomphone

 

  1. Yes, if you do not have a physical desk phone, you must be logged into the Zoom app to receive phone calls.
    1. if using the desktop app, keep it open throughout your work day.
    2. if using the mobile app, check to ensure that you are still logged into the app on your device should you not receive calls.
  2. OneIT suggests you open the Zoom desktop application when working on your computer.
  3. You can set up the Zoom desktop application to open automatically when you turn on your computer:
    • Sign in to the Zoom Desktop Client.
    • Click your profile picture, then click Settings.
    • Click General. 
    • Click the Start Zoom when I start Windows check box.

 

NOTE: If you designated office hours in your Zoom phone settings for call handling, your zoom phone will only ring during these hours. Outside designated office hours, your Closed Hours Call Handling settings will control how incoming calls are handled. Sign in to the Zoom web portal using SSO (charlotte-edu.zoom.us) and click Phone and Settings to review your Call Handling settings.

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