How does a former employee reset their password in the ADP W-2 Portal?

Former employees (faculty, staff & student workers) who have previously registered with the ADP Former Employee Portal are able to reset their password.  ADP user accounts are suspended after 180 day of inactivity.  Follow the instructions below to reset your ADP Portal password. 

1. After you have registered with ADP, log in to my.adp.com. Enter the User ID you were assigned during the ADP registration process followed by @uncchar and click Next. Example:  jsmith1@uncchar
    
2. Click Forgot your password?
   
3. Enter the email or mobile number you used during the ADP Portal registration process.
    
4. Select an option to Verify Your Identity.  Options available will vary based on the information (personal email or cell phone) you provided during the ADP registration process.
    
5. Enter the verification code sent to your personal email or personal cell phone and click Submit.
    
6. Select Create a new password.
    
7. Enter a new password and click Submit.
    
8. You will receive a message that your password successfully reset. You may return to the my.adp.edu page to log in.