How do I activate Duo on a new Phone when I have a different phone number?

If you have gotten a new phone with a different phone number, follow the below instructions to activate Duo.

  1. Login to any Single Sign On system (Example:  my.charlotte.eduninernet.charlotte.edu)
  2. After entering your NinerNET username and password, a Duo push will be automatically sent - click Need help?
    Click Need help?
  3. Click Activate Duo Mobile
    Activate Duo Mobile
  4. Click I got a new number
    Click I got a new number
  5. Click Continue
    Click Continue
  6. You will need to verify before proceeding.  Because your previous number is no longer being used, click Bypass Code
    Bypass Code
  7. See this FAQ for information on generating a bypass code
  8. Once verified, you will be able to add your current phone and new phone number as a Duo device