Billing review and adjustments
Departments must review their invoices within thirty (30) days of receipt. Questions should be addressed to repros@charlotte.edu and include REPROS Machine ID #, location information and department.
REPROS staff will research and respond to all questions presented within thirty (30) days of the written request. If adjustments need to be made to a department account, REPROS will work with Auxiliary Services to make these adjustments during the next available billing cycle subsequent to the conclusion of the research. Adjustments will only be made based on properly submitted and authorized orders. Adjustments will not be made for prior fiscal year errors. Please review your statements promptly.
Auxiliary Services is the billing agent for all charges to the department and vendor. If a department receives an invoice directly from the vendor, the department must promptly forward the unpaid bill to Auxiliary Services for review.