What happens to a Zoom phone number when an employee leaves a position?

Tags zoom-phone

There are several use cases to consider:

Staff

  • When an employee leaves a position, the individual phone extension will be reclaimed 31 days after the position end date.
  • If an employee changes roles and is no longer eligible for a Zoom phone (e.g. staff member becomes student or sponsored guest), the Zoom phone extension will be reclaimed in 31 days.
  • If an employee changes roles and remains eligible for a phone (e.g. changes positions), the employee will keep the extension unless one of the departments determines that this process is not acceptable. In that case, OneIT needs to notified by completing this form.

Faculty

  • When a faculty member leaves, the individual extension will be reclaimed 31 days after the grace period ends (approximately 150 days after the contract end date).
  • If a faculty member is given Emeritus status, OneIT will need to be notified for the faculty member to maintain the phone extension. Please complete this form.