Access NotebookLM at https://notebooklm.google.com/
Ensure you are logged into Google using your @ charlotte.edu account to access the version provided by the University
If you encounter a message stating that you do not have access to NotebookLM, try the following actions:
verify you are logged into your university account
log out of your account and then log back in
clear your browser cache (see this FAQ for assistance)
contact the service desk for further assistance.