Beginning April 2025, the University will manage NEW Windows-based computers, such as newly issued Dell computers, using Windows Azure Cloud Join to provide a more efficient and secure process for managing these university-issued devices. This change does not include new computers issued to the College of Engineering.
When you receive the new computer, it will be partially set up. Since the set-up is personalized around your account, you will need to complete the set-up process which usually takes about 25 minutes. Please plan accordingly.
Please follow these steps to complete the Device Setup:
Device Setup
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Sign in with your full ninernet@charlotte.edu email at the "Let's set things up for your work or school" screen.
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Approve the DUO push
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Wait for the "Setting up for work or school" process to complete Device Setup.
This will take about 15 minutes and your computer will reboot during the process.
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Sign in after the reboot to continue to Account Setup
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Approve the DUO Prompt again
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Wait for the "Setting up for work or school" process to finalize your Account Setup
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When you see the Windows Hello prompt, complete that setup and refer to the Windows Hello Setup FAQ as needed.
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Once the Device setup completes, you will see the desktop of your computer and can now use your computer as you would normally.
Adjust Settings after Setup Completes
Consider doing these other activities as appropriate as default settings will have been applied:
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Import bookmarks
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Set up your default web browser
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Set up your External monitor using Display settings
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Log into Zoom Client with username@charlotte.edu
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Pin frequently used software to the bottom toolbar; unpin anything not needed
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Verify H:/S: local drives are mapped under File Explorer > This PC
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Install specialized software from the Company Portal