How do I record a personalized voicemail greeting on a Common Area (Generic Department) Phone?

Tags zoom-phone

A voicemail greeting can be set up for a Common Area Phone on the physical phone.

Physical phone: 

  1. Select the phone line.

  2. Call *86, then you will be prompted for a voicemail pin.

    • Option 1 will allow you to check voicemail,

    • Option 2 will allow you to record a voicemail greeting. 

  3. After recording the greeting, press 1 to listen to it. 

  4. Then press 1 to save it.

Note: the above only changes the voicemail greeting callers hear within the Business Hours. It does not change the voicemail greeting for Closed Hours or Holiday Hours (if applicable). If you need the Closed Hours message or Holiday Hours greeting modified, please submit a  service desk ticket.

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