When logging into your NinerNet account, you will be prompted to verify your identity using Duo mobile. Sometimes, you may see a request for a Duo bypass code.
A Duo bypass code is a method of verification that bypasses the typical push notification or passcode. Unlike those methods, which rely on a user’s phone, a bypass code can usually only be generated by the OneIT service desk.
Why am I seeing this?
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Usually, you will see this screen if you have enrolled in Duo during your NinerNet activation but did not complete your Duo setup.
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You may also see this if you got a new phone and transferring Duo to your new device failed.
How can I get a bypass code?
Although Duo sometimes requests a bypass code, most users do not need one. Instead, you should contact the OneIT service desk to properly set up your Duo account. (If you visit our walk-up location, please bring a government issued photo ID to verify your identity.)
If you have a physical 49er ID card, you can generate a bypass code using the "Get Duo Code" page. Instructions for using this page can be found here. This will only work if you have a physical ID card.
If you do not have a physical 49er ID card, please contact the OneIT service desk for assistance. (If you visit our walk-up location, please bring a government issued photo ID to verify your identity.)