How to Return An Item?

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Returning An Item

If a department needs to return materials to a vendor, they should fill out a Returned Goods Notification (RGN) and send it to the Purchasing Department using the Change Request Form. The Purchasing Department will reach out to the vendor to get a Returned Materials Authorization (RMA) number and confirm shipping instructions.

The Purchasing Department will inform UNC Charlotte’s Receiving & Stores (R&S) Department to collect the materials from the returning department and send them back to the vendor. If the department prefers to use UPS Campus Ship for the return shipping, Purchasing will provide the RMA and return address directly to the department instead of R&S. If this is the preferred method, it should be clearly indicated on the RGN.

To return an item:

  1. Fill out a Returned Goods Notification (RGN) form and save it to your computer. This form will be attached to the order in step 9. (Note: You can find the RGN on the Materials Management page.)
  2. Log in to 49er Mart, click the Shop icon in the side menu, and select View Forms.
  3. Select Change Request from the list of forms.
  4. Fill out all required Supplier Information.
  5. Choose Return an Item(s) from the change type drop-down list.
  6. Complete the Details of the Change section.
  7. Select Add and go to Cart from the drop-down menu at the top of the form and click Go.
  8. Click the Proceed to Checkout button.
  9. Enter the Accounting Codes used on the original order and attach the Returned Goods Notification form from step 1 to the order. (Note: Instructions for attaching documents can be found here.)
  10. Complete the shopping cart as usual and submit it for approval. The form and requisition will go through the departmental approval process and be sent to the Materials Management Department.

 

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