The Jamf Migrate App is not available on the iPad

• Open Settings and navigate to General > VPN & Device Management.

• Choose MDM Profile.

• Choose Remove Management and tap Remove.

• The MDM profile will uninstall and now a manual enrollment can be performed.

• Exit Settings.

Next, the Self Service app has to be deleted because it’s connected to the old Jamf server.

• Locate the Self Service app. Press and hold down the app until the app menu appears.

• Choose Remove App and then Tap Delete App.

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• Open a web browser and type in https://charlottejamf.jamfcloud.com/enroll

• Sign in with your account information (ex. jsmith@charlotte.edu and NinerNET password)

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• Enter your NinerNET email address for the assigned user and tap the search icon. Once the account is verified with a check, choose Enroll.

• Choose Continue to start enrollment.

• Tap Allow and the profile will download to VPN & Device Management in Settings.

• Tap Close and quit the browser.

• Open Settings and navigate to General > VPN & Device Management.

• Choose the downloaded MDM Profile and install the profile.

• Tap Install and verify the MDM profile by tapping Install a second time.

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• Tap Install and Trust for the certificate installation and remote management.

• Tap Done after the profile has completed installation.

• UNC Charlotte – ITS will be listed below the MDM Profile to show it is currently managed.

• An App Installation notification may appear. This is for any managed apps that aren’t currently installed on the device. You may have to tap Install a few times.