How do I activate my NinerNET account?

Tags ninernet
All employees and students are required to use Duo multi-factor authentication.
Follow these steps to activate your account:
  1. Go to ninernet.charlotte.edu
  2. Click on Activate Account
    NinerNET - Activate Account
  3. Enter your NinerNET username and birth date
  4. Click Request Verification Code
    NinerNET - Request Verification Code
  5. Select where you want to receive the verification code (text message, alternate email, both)
    NOTE:  If a cell phone number or alternate email address is not available or incorrect, contact the IT Service Desk, 704-687-5500
  6. Click Send Verification Code
    NinerNET Send Code
  7. Enter the verification code received, click Verify Code
    NinerNET Verify Code
  8. After verification, you will be prompted to create your password
  9. Following the password requirements, type you password in the New Password and Confirm Password fields
  10. After a successful password reset, the NinerNET website will return to the login page and display the success notification at the top
    NinerNET Successful Change
  11. Click the Manage Account button and enter your username and the password you just created
  12. You will see the following message - click Get Started
    Duo Get Started
  13. Click Duo Mobile
    NOTE:      Using the Duo Mobile app is recommended as the most convenient and secure authentication method
    Add a device
  14. Enter the phone number of your mobile phone and click Continue
    Enter your phone number
  15. Click Yes, it's correct to confirm your number
    Confirm phone number
  16. Click Send me a passcode
    Send a passcode
  17. Enter the passcode sent to your phone into the verification field and click Verify
    Enter passcode
  18. After verification, you will be prompted to download the Duo Mobile app - download the Duo Mobile app from the App Store or Google Play, then click Next
    Download Duo Mobile
  19. Once downloaded, tap the Use QR code to scan the code you are presented
    Scan QR Code
  20. Once successful, click Continue
    Duo Device Added
  21. On the next screen, click Skip for now
  22. Setup is complete - click Log in with Duo to receive a push to your Duo Mobile app - see this FAQ on completing a Duo Mobile App push
    Duo Setup Complete

  23. If you have problems, please contact the IT Service Desk

    NEW UNDERGRADUATE STUDENTS: Confirming Duo enrollment is separate from submitting your intent to enroll. Submit your intent to enroll in your Future49er Portal.

    NEW GRADUATE STUDENTS will need to submit their intent to enroll using their Application Portal
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Details

Article ID: 536
Created
Tue 9/12/23 3:16 PM
Modified
Wed 7/3/24 11:19 AM