What do I do if receive the error "Access denied. Duo Security does not provide services in your current location"?

In order to comply with U.S. regulations, Duo will block authentications from users whose IP address originate from a country or region subject to economic and trade sanctions enforced by the U.S. Office of Foreign Assets Control.

Web-based applications will display the following error message: “Access denied. Duo Security does not provide services in your current location.” Other applications may display a generic failed login message.

OFAC restrictions relevant to Duo apply to the following countries or regions (as of May 2022):

  • Cuba
  • North Korea
  • Iran
  • Sudan
  • Syria
  • Crimea region
  • Sevastopol region
  • Donetsk region
  • Luhansk region

If you receive this error while attempting to login or if you located in one of the above countries/regions, contact the IT Service Desk.

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