How do I activate Duo on a new Phone when I have the same phone number?

If you have gotten a new phone using the same phone number, follow the below instructions to activate Duo.

1. Log in to any Single Sign On system (Example:  my.charlotte.edu, ninernet.charlotte.edu) using any device. 
2. After entering your NinerNET username and password, a Duo push will be automatically sent
   • Your log in to an SSO system will trigger the Duo verification request needed to complete the activation process for Duo on your new phone:
      
3. Click Need help? on the Check for Duo Push verification request that appears
   
4. Click Activate Duo Mobile under the option I got a new phone
   
5. Click Text me a link
   
6. You will see the following message on your computer - click Text me a new link if you did not receive the text
   
7. Tap the link in the text - a browser will open and prompt to open the Duo app - follow any on-screen prompts to finalize the Duo activation for your new phone