When I am off campus, what should I do on my University Windows computer if my NinerNET password expires or was reset?

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  1. If you are not currently logged into your computer, use your OLD password - the one you used before it expired or was reset
         a. To reset your password, go to ninernet.charlotte.edu and click Reset Password - see this FAQ for
             more information on resetting your password
         b. If you already reset your password using a different device, skip to STEP 2.

  2. After resetting your password, login to the VPN using your new password - see this FAQ about VPN
    Note - you may see the below notification
    Windows needs your current credentials

  3. Wait 1 minute after authenticating to the VPN

  4. Lock your computer by...
         a. Hitting the Windows key + L OR...
         b. Hitting CTRL + ALT + Delete then Lock OR...
         c. Clicking Start > the University crown icon > Lock
                

  5. Hit CTRL + ALT + Delete to get to the login

  6. Enter your NEW password - your new password will now work to log you into your University computer

  7. If you have any issues or questions, contact the IT Service Desk.

Details

Details

Article ID: 555
Created
Tue 9/12/23 3:16 PM
Modified
Tue 9/19/23 10:55 PM